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Frequently Asked Questions

What is the shipping policy?

We provide free of charge delivery to 64 cities as mentioned at the attached file The customer bears the shipping charges for the other areas not mentioned at the list, The value will be determined by our officials The delivery time will be determined by our officials depending on the delivery area upon receiving the purchase order

What is the return policy?

In case of the customer desires to return the mattress within the 30 days trial period he must provide evidences to prove the mattress condition before shipping such as pictures and videos from each side of the mattress The shipping costs will be deducted from the transferred amount, The customer will be notified by the shipping costs before receiving the mattress from the shipping companies as a return The returns period takes two to three weeks until the mattress is received from the customer arrives at the warehouse, and then initiate the transferring of the amount

What if I gave the wrong address?

It is the responsibility of the customers to make sure that the shipping address entered is correct.

We do our best to speed up processing and shipping time, so there is always a small window to

correct an incorrect shipping address. Please contact us immediately if you believe you have

provided an incorrect shipping address.

How can I get my money back?

Once you receive and inspect your return, We will send you an email to notify you that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If you are approved, The refund will be processed. A credit will automatically be applied to your credit card or original payment method, Within a certain period of days.