1. Shipping policy

We provide free shipping to 64 of the cities mentioned in the file attached below. The customer bears the cost of shipping to other areas not mentioned, provided that the shipping value is determined by our officials. The expected delivery time is determined based on the customer’s location upon request by our officials.

2. Return

If you wish to return the mattress within the 30-day period allowed for trial, the condition of the mattress must be proven by the customer with photos and videos from all sides before shipping. The shipping cost of the mattress is deducted according to the size that was delivered, provided that the customer is notified of the shipping value before receiving the mattress as a return. The returns period takes two to three weeks until the mattress is received from the customer and reaches the warehouse, then the money is transferred.

Shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipping your order, We will contact you via email.

3. Wrong address disclaimer

It is the customers’ responsibility to ensure that the shipping address entered is correct. We try our best to speed up the processing and shipping time, So there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

4. Orders are not customizable

Orders that are returned to us as undeliverable due to incorrect shipping information are subject to a restocking fee determined by us.

5. Lost/stolen packages

KOONA is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you did not receive it, Please inform local authorities.

6. Return request days

Koona allows you to return its items within 14 days. Please note that item(s) must be returned unopened and unused.

7. Out-of-stock process

KOONA has the following options if items are out of stock KONA Wait until all items are in stock before sending.

8. Import duties and taxes

When dealing with https://koona.me/ you have the following options when it comes to taxes as well as import duties: You will be required to settle the required fees when the items arrive in the destination country.

9. Acceptance

By accessing our website and placing an order, You have willingly agreed to the terms of this shipping policy.

10. Contact information

If you have any questions or comments, Please contact us through the following contacts:

Have more questions contact us